Scam Alert · Fraud Prevention · Identity Theft Protection

Speed beats everything

Calling your bank within the first hour dramatically increases the chance of reversing a fraudulent transfer.

Save every piece of evidence

Texts, emails, screenshots, transaction IDs, phone numbers — keep them all. Build a timeline with dates.

Watch for recovery scams

After you've been scammed, fraudsters may pose as "hackers" who can get your money back. They can't.

Step-by-step guide

What you'll learn in this video

Five clear actions to take the moment you realize you've been scammed. Each one buys you time and limits how much you can lose.

01

Cut Off the Scammer

Stop all contact immediately. Do not text, call back, or ask the scammer to return your money. Never click any link they send, and never trust anyone who promises you can recover your funds by paying an extra fee.

  • Do not keep texting or calling them
  • Do not click any links they send
  • Do not pay any "recovery fee"
02

Follow the Money

Contact the company that handled your payment right away. The path is different for cards, bank transfers, wire transfers, gift cards, payment apps, crypto, and checks — act within minutes, not days.

  • Card payment: call the issuer, ask to reverse the charge
  • Bank/wire transfer: call the bank or wire company as fraud
  • Gift card: contact the issuer, keep card and receipt
  • Crypto / payment app: report in-app, save transaction IDs
03

Secure Your Accounts

Change your email password first — that inbox controls password resets for everything else. Then lock down banking, credit cards, payment apps, and brokerage accounts, and turn on two-factor authentication everywhere you can.

  • Change email password first
  • Reset passwords for every financial account
  • Turn on 2FA wherever possible
  • If they had remote access, disconnect from the internet
04

Think Beyond the First Payment

If you shared sensitive personal information, head to IdentityTheft.gov. Consider placing fraud alerts, freezing your credit, and reviewing your reports. Watch your accounts for small test charges and request a new account number if your routing details leaked.

  • Go to IdentityTheft.gov if PII was shared
  • Place fraud alerts or freeze your credit
  • Watch for small test charges
  • Ask for a new account if routing numbers were exposed
05

Report the Scam

Report the fraud to ReportFraud.ftc.gov. If the internet, fake websites, or cryptocurrency were involved, file with the FBI at IC3.gov. If a financial company is dragging its feet, complain to the CFPB. Local police can also help with documentation.

  • ReportFraud.ftc.gov — main consumer fraud report
  • IC3.gov — for internet, fake sites, or crypto
  • CFPB — if a financial firm won't help
  • Local police — useful for documentation
Watch out

Red flags that you're about to be scammed again

After the first scam, "recovery scammers" often target the same victim — pretending to be hackers, lawyers, or government agents who can get the money back. Real agencies never do any of the things below.

See real examples in the video
  • Anyone asking for gift cards, crypto, or wire transfers to recover money
  • A "bank" that tells you to move money to a "safe" account
  • An investigator who guarantees recovery for an upfront fee
  • Someone who keeps you on the phone so you can't think