01
Cut Off the Scammer
Stop all contact immediately. Do not text, call back, or ask the scammer to return your money. Never click any link they send, and never trust anyone who promises you can recover your funds by paying an extra fee.
- Do not keep texting or calling them
- Do not click any links they send
- Do not pay any "recovery fee"
02
Follow the Money
Contact the company that handled your payment right away. The path is different for cards, bank transfers, wire transfers, gift cards, payment apps, crypto, and checks — act within minutes, not days.
- Card payment: call the issuer, ask to reverse the charge
- Bank/wire transfer: call the bank or wire company as fraud
- Gift card: contact the issuer, keep card and receipt
- Crypto / payment app: report in-app, save transaction IDs
03
Secure Your Accounts
Change your email password first — that inbox controls password resets for everything else. Then lock down banking, credit cards, payment apps, and brokerage accounts, and turn on two-factor authentication everywhere you can.
- Change email password first
- Reset passwords for every financial account
- Turn on 2FA wherever possible
- If they had remote access, disconnect from the internet
04
Think Beyond the First Payment
If you shared sensitive personal information, head to IdentityTheft.gov. Consider placing fraud alerts, freezing your credit, and reviewing your reports. Watch your accounts for small test charges and request a new account number if your routing details leaked.
- Go to IdentityTheft.gov if PII was shared
- Place fraud alerts or freeze your credit
- Watch for small test charges
- Ask for a new account if routing numbers were exposed
05
Report the Scam
Report the fraud to ReportFraud.ftc.gov. If the internet, fake websites, or cryptocurrency were involved, file with the FBI at IC3.gov. If a financial company is dragging its feet, complain to the CFPB. Local police can also help with documentation.
- ReportFraud.ftc.gov — main consumer fraud report
- IC3.gov — for internet, fake sites, or crypto
- CFPB — if a financial firm won't help
- Local police — useful for documentation